1. Home /
  2. Page
Previous page

Refund & Return Policy

30-Day Money-Back Guarantee

At Zaluna Limited, customer satisfaction is our priority. If you are not completely satisfied with your purchase, you may return eligible products within 30 days from the date of delivery for a refund or exchange, subject to the conditions below.

Eligibility for Returns

To qualify for a return:

  • The return request must be submitted within 30 days of receiving the product.
  • The item must be unused, undamaged, and in its original condition.
  • The product must be returned in its original packaging with all included accessories.
  • Proof of purchase, such as an invoice or order confirmation, is required.

Non-Refundable Items

The following items are not eligible for refunds:

  • Products damaged due to misuse, negligence, improper handling, or unauthorized modifications.
  • Customized, personalized, or special-order products.
  • Items returned without original packaging or proof of purchase.
  • Clearance, promotional, or final-sale items, where applicable.

Refund Process

  1. Contact our customer support team within 30 days of delivery.
  2. Provide your order number and reason for the return.
  3. Once approved, you will receive return instructions.
  4. After we receive and inspect the returned item, we will notify you regarding the approval of your refund.
  5. Approved refunds will be processed to the original payment method within 7–14 business days.

Exchanges

If you receive a defective, damaged, or incorrect item, Zaluna Limited will arrange a replacement or exchange at no additional cost.

Return Shipping

  • Customers are responsible for return shipping costs unless the product received is defective, damaged, or incorrect.
  • Original shipping charges are non-refundable unless the return is due to an error on our part.

Damaged or Incorrect Orders

If your order arrives damaged or incorrect, please contact us within 48 hours of delivery and provide photographs of the product and packaging for prompt assistance.

Contact Us

For any refund, return, or order-related inquiries, please contact:

Zaluna Limited
Email:
Phone:
Address:

Thank you for choosing Zaluna Limited. We value your trust and are committed to providing quality products and excellent customer service.